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Privacy Policy and Terms of Service

Privacy Policy:

Last updated: January 6, 2025

At Virtually Done! Electrical, HVAC, and Concierge Home Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in connection with our services and apps.

1. Information We Collect

  • Personal Information: Name, address, phone number, email, and other details you provide for scheduling, payments, or inquiries.

  • Usage Data: Information related to your interactions with our website or app, such as IP address and browser type.

  • Google API Data: If you interact with our integrations using Google services (e.g., Google Drive or Gmail), we may process data strictly to provide the requested functionality.

  • AI-Assisted Interactions: Some customer interactions may involve automated systems powered by AI (e.g., GPTs) to provide support, answer questions, or improve efficiency.

2. How We Use Your Data

  • To provide, manage, and improve our services.

  • To process payments, schedule appointments, or respond to inquiries.

  • For Google API Integrations:

    • Data accessed via Google APIs is used exclusively to provide requested services and is not shared or stored beyond the app’s functionality.

  • AI-Powered Systems: We utilize AI systems, such as GPTs, to enhance our services by automating responses, managing workflows, and processing requests. Data provided during these interactions is handled securely and used solely for the purpose of delivering the requested services.

3. Data Sharing

  • We may share data with trusted third-party service providers (e.g., Zapier, Jobber) to enhance your experience.

  • We do not sell or rent your personal information.

4. Your Rights

5. Data Security

We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse.

6. Compliance with Google Policies and AI Standards

  • Our app complies with Google’s API Services User Data Policy, including the limited use requirements. Data accessed via Google APIs is only used to provide or improve the app’s features.

  • Our AI-powered systems are designed to comply with ethical and industry standards for data security and privacy. Data processed by these systems is not stored or used beyond the scope of your interaction.

Terms of Service

Last updated: January 6, 2025

Welcome to Virtually Done! Electrical, HVAC, and Concierge Home Services. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

We provide a range of services, including electrical, HVAC, home maintenance, and pet waste management. Specific terms for each service may apply and will be outlined in service agreements, estimates, or invoices.

2. Customer Responsibilities

By engaging our services, you agree to:

  • Provide accurate information related to the service request, including access to your property if required.

  • Ensure the worksite is safe and free of hazards.

  • Comply with any applicable local codes or regulations.

3. Payments and Fees

  • Payment terms are outlined in invoices or agreements.

  • Non-refundable fees, such as our $79 dispatch fee, will apply unless otherwise agreed.

  • Late payments may result in additional fees or service delays.

4. Cancellations and Rescheduling

  • You may cancel or reschedule services by contacting us at least 24 hours in advance.

  • Late cancellations or no-shows may incur a cancellation fee.

5. Liability and Warranties

  • We guarantee the quality of our work and comply with local regulations.

  • However, we are not liable for damages caused by pre-existing conditions, unforeseen issues, or misuse of our services.

  • Warranty terms for parts and labor will be outlined in your agreement or invoice.

6. Data Usage and Privacy

  • By using our services, you consent to the collection and use of data as outlined in our Privacy Policy.

  • AI systems, such as GPTs, may assist in certain processes to enhance efficiency and support.

7. Modifications to Terms

We reserve the right to update these terms at any time. Updates will be effective upon posting on our website or notifying you directly.

8. Contact Us

For questions about these terms, please contact us:

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